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Claims Centre

Unfortunately even with the best preventative measures, and the utmost care taken you may still be subject to an incident resulting in a claim. are here to help!

Claims Centre2018-08-14T08:57:30+00:00

Your Expert Claims Management Services

As your insurance partner, will assist you in whatever way we can. This includes being by your side should the unfortunate happen and you need to make a claim. Your dedicated account handler will assist you from the get go, will advise you on how to proceed and what you should be aware of when making a claim.

While these incidents can cause a massive amount of emotional distress and worry for a business owners, they are one of the key reasons why you took out an insurance policy with

What to do in Event of a Claim

The first thing you should do is fill out our incident report form below. Filling out this incident report form will help our dedicated claims team tackle the incident as soon as they come to light. Make sure the incident report is completely factually accurate.

{Incident Form}
Please fill out the form below with as many details as possible:

    Date of Incident:
    Day of Incident:
    Time of Incident:
    Place of Incident:
    Your Name:
    Your Telephone Number:
    Your Email:
    Policy / Reference Number:
    Do you have CCTV? Y/N
    Are there any Witnesses to the Incident? Y/N
    Details of Incident:

    Preventing a Claim

    No business owner will intentionally invite a claim upon themselves. However by being negligent you may leave yourself open to a claim. The majority of claims we deal with here at are public liability claims and employers liability claims.

    There are a number of steps you can take to prevent any incidents of either type occurring within the confines of your business.

    • Make sure any staff are PSA certified and if they are from a security agency make sure that agency provides a written indemnity for each member of security staff.
    • Provide a safe environment for employees and/or customers. No slip, trip or fall risks, dangerous materials or obstacles left where someone may be liable to trip over them.
    • Have regular risk assessments conducted either by a trained member of staff or a registered third party.
    • Make sure that all staff are properly trained. Manual handling courses should they be needed etc.

    Do’s & Don’t if you are involved in an Incident


    • Report the incident to the Gardai and
    • Seek medical advice if required
    • Take photographs of the scene
    • Take the contact details of the injured party
    • Check if there are any witnesses


    • Make any payment, admit liability, settle any claim or assume any obligation without the prior consent of your insurance company.
    • Move the injured party
    • Assume that because you believe that you have done nothing wrong there is no claim to report. Your liability policy can help to defend you against covered claims even if the allegations are groundless, false or fraudulent.

    You can email or talk to us at:

    (Call  01 231 9320)

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